Customer Service

Online Consultation

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Frequently Asked Questions

If you have questions about the services of the hospital, you are in the right place, just click on the question to find out the answer

­¤ General

­¤ PlanSalud Program

  • » What does "waiting period" mean?

  • » What does "exclusion period" mean?

  • » Is maternity coverage immediate?

  • » In case you require surgery, is there an exclusion period?

  • » What would happen if I am late in paying my premiums?

­¤ Outpatient visits

  • » How long is the copayment valid for?

  • » I do not have any insurance, can I be seen in the outpatient services?

  • » Can I pay my appointment one or more days before the scheduled date?

  • » Do doctors see patients with scheduled appointments only?

  • » I'd like to have another opinion. Can I get another doctor?

­¤ Emergency

­¤ Hospitalization

  • » How to manage my discharge?

­¤ Others

  • » How can I see my lab results?

  • » How can I request my medical record or medical report?

  • » What is the cost per medical record or medical report?

Offices

At Clínica Ricardo Palma, we seek to get closer to our patients

Main hospital

Av. Javier Prado Este 1066
Urb. Corpac - 15036 Peru
(511) 224·2224 / (511) 224·2226

Opening hours:

Outpatient center:
Monday to Friday: 08:00 a 20:00
Saturday: 08:00 - 14:00

Visiting hours at hospitalization:
Monday to Sunday: 09:00 a 23:00

Emergency:
24 hours, seven days a week

Plaza Lima Sur Medical Center

Av. Paseo de la República w/o number
Urb. Matellini - 15064 Peru
(511) 626·3000

Opening hours:

Monday to Saturday: 08:00 a 19:00

Contact us

Our specialized managers will answer your questions, address your comments and provide the service you need

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Legal Notice on the Data Protection Policy According to Law No. 29733, Personal Data Protection Law and its regulations, Supreme Decree No. 003-2013-JUS, we inform you that your personal data will be part of “Patient” Database of Clínica Ricardo Palma, with legal address in Av. Javier Prado Este 1066, San Isidro; database duly registered in the General Directorate of Personal Data Protection of the Ministry of Justice and Human Rights, complying with the technical and organizational measures that guarantee the security and reliability in the handling of your information. Your personal data will be used to conduct the survey and know your opinion about the care received, which will contribute to an improvement and positive development for the service in the hospital

EThis information has been sent to the email you have provided to the hospital staff in the interview for your medical care. You will be able to enforce, whenever needed, your rights of access, rectification, cancellation and objection through the following form, please click here

NOTE: This is an informative email, sent from an email address unable to receive messages, please do not reply

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