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Customer Service

Frequently Asked Questions

If you have questions about the services of the hospital, you are in the right place, just click on the question to find out the answer

­¤ General

­¤ PlanSalud Program

  • » What does "waiting period" mean?

  • » What does "exclusion period" mean?

  • » Is maternity coverage immediate?

  • » In case you require surgery, is there an exclusion period?

  • » What would happen if I am late in paying my premiums?

­¤ Outpatient visits

  • » How long is the copayment valid for?

  • » I do not have any insurance, can I be seen in the outpatient services?

  • » Can I pay my appointment one or more days before the scheduled date?

  • » Do doctors see patients with scheduled appointments only?

  • » I'd like to have another opinion. Can I get another doctor?

­¤ Emergency

­¤ Hospitalization

  • » How to manage my discharge?

­¤ Others

  • » How can I see my lab results?

  • » How can I request my medical record or medical report?

  • » What is the cost per medical record or medical report?

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Our specialized managers will answer your questions, address your comments and provide the service you need

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Legal Notice on the Data Protection Policy

According to Law No. 29733, Personal Data Protection Law and its regulations, Supreme Decree No. 003-2013-JUS, will be part of the database called” USERS OF THE WEB PAGE ” of Clínica Ricardo Palma, with legal address in Av. Javier Prado Este 1066, San Isidro; database duly registered in the General Directorate of Personal Data Protection of the Ministry of Justice and Human Rights, complying with the technical and organizational measures that guarantee the security and reliability in the handling of your information. Your personal data will be used to conduct the survey and know your opinion about the care received, w.ich will contribute to an improvement and positive development for the service in the hospital. Read more.

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