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Customer Service

Frequently Asked Questions

If you have questions about the services of the hospital, you are in the right place, just click on the question to find out the answer

­¤ General

­¤ PlanSalud Program

  • » What does "waiting period" mean?

  • » What does "exclusion period" mean?

  • » Is maternity coverage immediate?

  • » In case you require surgery, is there an exclusion period?

  • » What would happen if I am late in paying my premiums?

­¤ Outpatient visits

  • » How long is the copayment valid for?

  • » I do not have any insurance, can I be seen in the outpatient services?

  • » Can I pay my appointment one or more days before the scheduled date?

  • » Do doctors see patients with scheduled appointments only?

  • » I'd like to have another opinion. Can I get another doctor?

­¤ Emergency

­¤ Hospitalization

  • » How to manage my discharge?

­¤ Others

  • » How can I see my lab results?

  • » How can I request my medical record or medical report?

  • » What is the cost per medical record or medical report?

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Our specialized managers will answer your questions, address your comments and provide the service you need

    Legal Notice on the Data Protection Policy

    According to the provisions of Law No. 29733, Personal Data Protection Law and its regulations, Supreme Decree No. 003-2013-JUS, we inform you that your personal data will be part of the data bank called "USERS OF THE WEB PAGE" of the Ricardo Palma Clinic, with legal address at Av. Javier Prado Este 1066, San Isidro, database that is duly registered with the General Directorate for Personal Data Protection of the Ministry of Justice and Human Rights, complying with technical measures and organizational that guarantee the security and reliability in the handling of your information. Your personal data will be used to carry out the survey in order to know your opinion about the care received, which will be a matter of improvement and positive development for the service in the clinic.More information

    This information has been sent to the email address provided by you to the clinic staff in the interview for your medical care. You may enforce, whenever necessary, your rights of access, rectification, cancellation and opposition by using the following form, please clickhere

    Note:This email is informative, sent from an email address that is not enabled to receive messages, please do not respond to it

    Atencion al Usuario