Ranking CXI Index Activa reaffirms the leadership of the prestigious healthcare institution in the category of Private Clinics

October 2023.- For the second consecutive year, Clinica Ricardo Palma has been recognized as the # 1 private healthcare institution in customer experience, according to Activa Research Peru, an entity that each year prepares the Ranking of Customer Experience in Peru, in collaboration with the Center of Experiences and Services of the Universidad Adolfo Ibañez- CES UAI (Chile), which measures and analyzes 20 categories of services in various sectors.

For Clinica Ricardo Palma, obtaining this distinction once again is the result of its firm commitment to constantly improve its processes, adopting measures that allow it to provide a better comprehensive experience to patients and affiliates, in order to offer humanized medical care of quality and excellence in both treatment and care.

“At Clinica Ricardo Palma we work on the customer-patient experience based on strategic pillars: the patient experience, aimed at ensuring that the patient is at the center of the organization, providing the best possible treatment at all times, which unequivocally exceeds their expectations. Another strategic pillar of our organization is our people, our collaborators, seeking to strengthen the sense of pride and belonging and making the Clinic the best place to work. Finally, digital transformation is another strategic pillar to support the creation of increasingly efficient processes, changing the way we do things with the aim of practicing better medicine and offering a better experience to our patients and, of course, reaching more people and being permanently connected,” says Antonio Feria, general manager of Clinica Ricardo Palma.

He added: “This achievement would not be possible without the work and dedication of each of our collaborators and members of this great family called Clinica Ricardo Palma. This recognition is a source of pride and invites us to constantly reflect on what more we can do to maintain the leadership we have achieved for the benefit of our patients and members.

In recent years, Clinica Ricardo Palma has been reinventing itself and permanently transforming its processes. In this context, it has not only designed various strategies to humanize the health service, but has also implemented a variety of communication channels and digital tools that allow it to be available to its patients both physically and virtually.