The intensive care unit (ICU) is a very complex service, providing care for serious, critically unstable patients who need the care of specialized professionals, equipment and state-of-the-art technology.
The staff working in this unit understands the difficult situation you are going through and we want to provide you with our support and understanding.
What do I need to know when a patient is admitted to the ICU?
- Each patient admitted to the ICU may be accompanied by a family member, from whom the nurse will request a contact telephone number, provide general information on the process and introduce the patient to the specialist on duty.
- The use of cell phones is not allowed.
- Remember, do not leave money or any other valuables.
How is the care provided to the patient in the ICU?
The patient will have 24-hour care by a team of specialists trained to perform, if the patient so requires, invasive catheter and/or probe procedures.
Who will inform you of the patient’s condition and progress?
The treating physician or the intensive care physician on duty will be in charge of informing the family members or proxy, authorized by the patient or the family, of the condition and progress of the patient on a daily basis.
- The nursing staff will be at all times ready to answer any questions or concerns you may have. You can call the following numbers 24 hours a day: 224-2224 or 224-2226 and dial the following extensions as appropriate for your family member’s bed number:
- Extension 1481: Beds from 301 to 306
- Extension 1398: Beds from 301 to 311
- Extension 1221: Beds from 312 to 315
- Please note that we only provide information to authorized individuals
- In case you are not at the facility and there is a relevant change in the patient’s condition, our staff will contact you to provide the necessary information and request your presence in the ICU
Who can visit my family member?
Family members and individuals authorized by the patient or family, including spiritual leaders of their choice. Upon your request, we can make arrangements for spiritual care.
Children under 12 years old will not be allowed to visit, for patient safety and themselves.
Keep in mind:
- If your family member is undergoing a procedure, respect their privacy; as soon as it is finished, you will be notified so that you can enter
- It is ideal to have one visitor at a time, for physical space and patient comfort reasons
How do I get in?
- Beds 301 to 306: entrance on the second floor
- Beds 307 to 315: entrance from the third floor
- When you enter the ICU, you should always wash your hands or rub alcohol gel on your hands to disinfect them.
- You must wear an apron and a mask.
- Remember that if you have a cold or an illness that could be communicable, it is not recommended that you visit your family member to avoid complications.
Recommendations during the visit:
- Talk to your family member ( unless otherwise indicated), even if they cannot speak, give them peace of mind. Even in states of unconsciousness, it is scientifically proven that hearing a familiar voice generates positive effects
- Avoid conversations that may worry or confuse the patient
- Visiting hours are Monday to Sunday from 10:00 to 20:00 hours (Outside these hours it is possible to enter after coordination with UCI staff)
Is the patient discharge from the ICU?
You will be informed in advance so that you can coordinate with the Admission Service the type of room that is appropriate for the patient according to their insurance.
- Room transfers are available from 15:00 hours.